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OUR COMMITMENT TO YOU |  |
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| As a Fire and Rescue Service, we have a commitment to you |
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- we will attend 70% of all dwelling fires within 8 minutes and 90% within 11 minutes
- we will attend 75% of all road traffic accidents within 11 minutes and 90% within 15 minutes
- emergency calls will be answered within 1.46 seconds
To find out more about our standards and commitment to you - please click here
LET US KNOW WHAT YOU THINK
Our Corporate Equality Plan has been recently reviewed and revised and the draft document is currently out for consultation. We value your views - if you have any comments you would like to make with regard to the Draft Corporate Equailty Plan 2008, please contact Lynda Edwards, Equality Coordinator on 0191 3324231 or email: ledwards@ddfire.gov.uk
SERVICE AWARDED CHARTERMARK FOR CUSTOMER SERVICE EXCELLENCE
County Durham and Darlington Fire and Rescue Service has been succesful in retaining the Charter Mark Standard for its work and policies in relation to customer care.
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The assessment highlighted four areas where the Service had demonstrated Good Practice, these included providing wide-ranging information for customers about all aspects of the organisation and services, making the most of technology to improve services or value for money and involvement with the community.
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KEEP YOU AND YOUR LOVED ONES SAFE
Book a FREE Home Safety Check NOW!
If you live in the County Durham and Darlington area, we provide a
FREE home safety check. Make sure you and your loved ones are protected
- call 0191 3324222 or click here to arrange your home visit.
For further information to help Protect Yourself & Your Home
visit Fire Kills
| Find out more about changes to fire safety law
Fire kills. In 2003, there were 3,401 fires in industrial premises resulting in 3 deaths and 153 other casualties*. All employers, large or small, will have new responsibilities to ensure the safety of employees and visitors during hours of work and at places of work - find out more...
Motorbike Safety
Visit the Bikewise link to find out more about the Fire Service working with the Police on the Mini Bike Scheme in your area. Click here Bikewise |
Important! If you have a complaint or concern relating to Fire Safety in a home, building or business - please telephone immediately 0191 3843381 (24 hours).
| If you require information in an alternative language or format, please contact us |
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